Terms for using WinPacket

Last updated November 3, 2026. WinPacket is operated by SHABSAND. Questions: winpacket@shabsand.com.

1. The service

WinPacket is a software tool that helps merchants organize evidence and prepare a written response to a payment dispute (chargeback). It produces a checklist, a strength assessment, a response letter and an evidence packet based on the information you provide. You decide whether and how to use that output.

2. Not legal advice, no guaranteed outcome

WinPacket is not a law firm and does not provide legal, financial or professional advice. The packet is an organized presentation of your own facts and evidence according to publicly available card-network and processor guidance. Card networks and issuing banks decide every dispute, and their decisions are outside our control. We do not guarantee that any dispute will be won, reversed or refunded.

3. Nothing is submitted automatically

WinPacket has no connection to your payment processor and never submits a response on your behalf. You are responsible for reviewing the packet, correcting anything inaccurate, meeting your processor's deadline and submitting it yourself.

4. Your responsibilities

You confirm that the information and evidence you enter is accurate and that you have the right to use it for responding to the dispute. You must not upload content you are not entitled to share, and you must not use the service to make false statements to a bank or card network. You are responsible for keeping your sign-in email secure.

5. Free packet and paid packets

Each new workspace may build one complete dispute packet free of charge. Every additional dispute requires a packet credit, currently $29 USD, paid once through PayPal. A credit is consumed when the first packet for a dispute is built; regenerating that same dispute afterwards is free up to a limit shown in the product. Credits do not expire. Prices may change for future purchases; credits already bought are honored.

6. Refunds

If a purchased packet could not be built because of a fault in the service, we will restore the credit or refund the purchase. Because a generated packet is delivered immediately and in full, we do not refund credits that have been used. Refund requests go to winpacket@shabsand.com.

7. Your data

You own the disputes, evidence and packets in your workspace. Our handling of that data is described in the privacy policy. You can delete disputes or your whole workspace at any time.

8. Acceptable use

Do not attempt to access other workspaces, probe or overload the service, reverse-engineer it, or use it to produce fraudulent dispute responses. We may suspend accounts that do.

9. Availability and changes

We aim to keep the service available but do not promise uninterrupted operation. We may change or discontinue features. If we discontinue the service, we will give account holders reasonable notice and the ability to export their packets.

10. Limitation of liability

To the maximum extent permitted by law, WinPacket and SHABSAND are not liable for lost disputes, lost revenue, chargeback fees, processor penalties or any indirect or consequential loss arising from use of the service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.

11. Contact

Email winpacket@shabsand.com.